Our History

Solutions³ is a small, Woman-Owned Business Entity with the talent and expertise that surpasses many much larger organizations. Our clients get the best of both worlds: the attention only a smaller business can offer, with world-class experience and leadership.

Mike and Tricia

Tricia Battistella, Founder and Principal of Solutions³, manages the company’s day-to-day operations. She began her career as a Software Engineer in the aerospace industry, designing test software for the A7 Aircraft. She went on to work for Digital Equipment Corporation as a Systems Engineer, and then Hewlett-Packard Company as an Education Consultant. Tricia then launched a freelance consulting practice and in 2003, she incorporated her business, forming Solutions³ LLC.


In 2004, her husband Mike Battistella joined her in partnership, bringing with him 20-plus years of ITSM experience. Prior to joining Solutions³, Mike spent ten years at Hewlett-Packard as an HP OpenView architect, instructor, and course developer, leading many of HP’s largest ESM/ITSM projects. Taking that knowledge and experience, he then joined a local hardware reseller and built a nationally recognized, award winning program around IT Service Management utilizing the HP software suite. After eight years as the Director of Enterprise Management, Mike joined forces with Tricia at Solutions³. Together, their desire was to build a company that focused solely on IT Service Management, based on strong ITIL® best practices and best-of-breed technology, with the incorporation of training and knowledge transfer into every solution provided. Today, Solutions³ is the result of that vision and is recognized as a leader and sought-after player in the ITSM industry.

Over the years, Tricia and Mike have assembled an elite team of software engineers and partner companies able to handle any assignment – in either the public sector or in private enterprise – with the experience and knowledge that is required for a successful project.

The Solutions³ team provides master-level experience delivering ITSM solutions. The depth, breadth and continuity of our highly skilled resources have made us recognized experts in our field. Our team is known not only for its incredible talent but also its professionalism, integrity, high ethics, service and quality – just ask our customers.