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Wyckoff, NJ - November 7, 2008 -- Solutions3 has expanded IT Service Management (ITSM) training offerings to help IT organizations realize the benefits of service and processed oriented IT Service Management. Solutions3 training and consulting is based on the highly regarded IT Infrastructure Library® - ITIL®, version 3.
Expanded offerings include:
1. ITSM Executive Overview: This half day executive ITSM seminar provides an introduction to ITIL®-based ITSM, exposing the value of a process-centric and service lifecycle approach.
2. ITSM Awareness Seminar: This one day ITSM seminar for the general IT staff overviews 5 service lifecycle phases, over 20 processes, and 4 functions that document ITIL®v3 best practices. Attendees gain insights into ITIL® basics and why it is important to IT organizations.
3. V2 to V3 Delta Seminar: This half-day seminar introduces ITIL®v3 to those already familiar with ITIL®v2. This session highlights v2-to-v3 differences and introduces key new areas, including v3 core of 5 books, over 20 processes, 4 functions, service lifecycle focus, and certification scheme changes.
4. ITIL v3 Foundations and beyond is also available - contact Solutions3 for details.
Solutions3 has IT Service Management training options for your government environment. Customized training, combination consulting/training, and assessments are available.
Solutions3 is an award-winning premier consulting and training organization providing expertise in IT Service Management. Solutions3 believes a complete ITSM solution addresses the three key areas of IT: People, Process, and Technology. This three dimensional approach ensures that all aspects of the solution function together effectively. Through a custom training approach, Solutions3 equips people with the knowledge and hands-on experience to effectively manage their IT solution. This enables businesses to increase service levels, decrease costs, and improve security through the use of ITIL® based processes. And, by implementing best of breed software technology, Solutions3 provides the IT management capabilities needed to create a complete solution. Its collaborative methodology coupled with highly qualified resources results in a project that is well-defined, clearly understood and supports its client's business objectives, adding to their overall success.
Mike Battistella, Chief Technologist, PrincipalMike@Solutions3LLC.com201.891.0477 Fax: 201.891.5316P. O. Box 221Wyckoff, NJ 07481
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
© by Solutions3 LLC
