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Wyckoff, NJ - February 18, 2009 -- Solutions3 offers assessment services to improve efficiency and effectiveness, lower Total Cost of Ownership (TCO) with an improved Quality of Service (QOS), and increase customer satisfaction.
Assessment services include:
1. Service Desk Audit (ITSM-02001) The Service Desk Audit reviews, analyzes, and compares the current support environment to that of industry best practices. Recommendations for better alignment of the support organization with industry best practices and the business are provided. Key areas include the Service Desk, person resources, process instrumentation, tools, and customer management. An Improvement Plan for the Service Desk team is defined.
2. IT Tool Assessment (ITSM-01001) This Enterprise Management (EM) assessment maximizes your IT Management tool investment by providing assistance in understanding your current state, defining your desired state, and giving you a clear understanding of what needs to be accomplished to reach the desired state. EM workshops are conducted to determine the core set of management capabilities and future requirements. A formal review and formal documentation provides findings and a high level implementation plan for approved recommendations.
Solutions3 is an award-winning premier consulting and training organization providing expertise in IT Service Management. Solutions3 believes a complete ITSM solution addresses the three key areas of IT: People, Process, and Technology. This three dimensional approach ensures that all aspects of the solution function together effectively. Through a custom training approach, Solutions3 equips people with the knowledge and hands-on experience to effectively manage their IT solution. This enables businesses to increase service levels, decrease costs, and improve security through the use of ITIL® based processes. And, by implementing best of breed software technology, Solutions3 provides the IT management capabilities needed to create a complete solution. Its collaborative methodology coupled with highly qualified resources results in a project that is well-defined, clearly understood and supports its client's business objectives, adding to their overall success.
Mike Battistella, Chief Technologist, PrincipalMike@Solutions3LLC.com201.891.0477 Fax: 201.891.5316P. O. Box 221Wyckoff, NJ 07481
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
© by Solutions3 LLC
