Solutions3 Process-based Solutions
Process definitions range from the ridiculous and chaotic to best-in-class industry standards. Solutions3 has chosen to focus on industry Best Practices for IT as defined by the IT Infrastructure Library (ITIL®).
ITIL® is widely accepted as the world's leading compilation of IT best practices for organizations attempting to increase service levels, decrease costs, and improve security. We believe that IT should be seen as providing a service and as a business enabler. Solutions3 designs solutions to improve the efficiency and effectiveness of IT, which is then better able to support the rapidly changing needs of the organization.
Our tag phrase, "People, Process, and Technology," is not just a marketing line. In any ITSM solution, the people component of the solution is critical, the technology provides the enabling, but without process.
It's been said that "a fool with a tool is still a fool." Solutions3 believes that Process is not an additional phase to the People/Technology equation. It is the fabric woven in, around, and throughout the People/Technology component of any solution. The bottom line impact to the efficiency and effectiveness of the overall IT organization can not be over emphasized: Process improvements are the greatest single factor in moving our clients from the stability that element managers provide to the efficiency required for Service Management.
Solutions3 wraps best practices around ITSM design definitions and project implementation methodologies. By doing so, the success of implementation is increased, Total Cost of Ownership is lowered, quality increased, risk is mitigated, and the ability of IT to respond to the rapidly changing needs of the business improves tremendously.