A strong cybersecurity strategy starts with a stable foundation—and that means aligning IT Operations Management (ITOM) with security efforts. In this article, we explore how a disconnect between ITOM and security teams leaves organizations vulnerable, and why collaboration is key to defending against modern cyber threats. Learn why MSPs and MSSPs must coordinate, not compete, to truly protect digital assets.

From SolarWinds to ransomware attacks on vital infrastructure, cybersecurity threats are growing more sophisticated and more frequent. This article outlines how small and midsized businesses can shift from reactive to proactive by embracing training, frameworks like NIST-CSF, and long-term action plans. Now is the time to build cyber resilience and weather the storm ahead.

Strong cybersecurity starts with solid configuration management. This article explores the importance of integrating ITSM and security teams to implement Security-Focused Configuration Management (SecCM). Learn how NIST SP 800-128 guidelines can help reduce risk, improve service quality, and streamline change processes by aligning security policies with IT operations.

Phishing attacks can fool even the most cautious among us—and human error remains the top cause of security breaches. This article highlights real-world phishing scenarios and explains why end-user cybersecurity awareness training is critical. Learn about the benefits of instructor-led sessions vs. ongoing LMS-based programs and how they can strengthen your organization’s defenses.

We live in a hyper-connected world—smartphones, TVs, appliances, even doorbells are all part of the growing Internet of Things (IoT). But with convenience comes risk. This article explores how our expanding digital footprint increases vulnerability to cyberattacks and outlines practical steps you can take to secure your smart devices at home and work.

What’s the difference between a help desk and a service desk? While both handle IT support, the service desk offers broader capabilities—from asset management to change control and service level tracking. This article breaks down how a help desk fits into a larger service desk model and why upgrading to a full service desk may be the key to IT maturity.

In the final part of our Cybersecurity Definite Dozen, we highlight four critical areas to round out your business’s security posture: mobile security, data encryption, security policy, and end-user awareness. These essentials will help you reduce risk, strengthen your defenses, and build a culture of cybersecurity across your organization.

In part two of our Cybersecurity Definite Dozen, we explore four more essential areas to protect your business: email awareness, wireless security, backup & recovery, and firewall control. Learn practical steps to reduce risk and improve your security posture before the next threat strikes.

Not all cyber threats come from the outside—insider threats can be just as damaging, whether intentional or accidental. This article explores proactive controls and best practices every organization should implement, including access restrictions, incident response plans, and employee training to help prevent internal security breaches before they happen.

Business-IT alignment is more than just a buzzword—it’s essential for growth and resilience. This article explores how syncing your technology with business goals can drive efficiency, reduce risk, and position your organization for long-term success. Especially for SMBs, aligning with IT providers can lead to better ROI and a stronger customer experience.

Cybersecurity isn’t just for big corporations—every business needs protection. In this first installment of the Cybersecurity Definite Dozen series, we cover four essential areas: password management, multi-factor authentication, endpoint protection, and patches & updates. Find out how to secure your organization against common cyberthreats.

Meetings are a necessary part of business—but too many can waste time and drain productivity. This guide explores how to plan, run, and follow up on meetings effectively, so you can meet less and accomplish more. Learn tips for setting clear objectives, staying on track, and turning meetings into a tool for efficiency.