Services

Solutions³ leverages ITSM Best Practices to help our clients transform the management of their IT infrastructure from a series of managed elements to a defined grouping of business-enabling services.

By defining and implementing a Service Desk as a single point of contact into the organization, and instrumenting ITIL® processes within the Service Desk, efficiency and effectiveness are greatly improved. ITSM is a thoughtful and disciplined approach to integrate people, process, technology, and partners in a way that will maximize ROI and minimize TCO.

Solutions³ incorporates a CNS with our proactive management solutions, as well as with our Service Desk, so that responses are rapid and Emergency Change requests are treated as actual emergencies.

A CNS reduces the cost of a business-impacting incident by minimizing the mean time to resolution (MTTR). A critical component of MTTR is sending a notification of the incident to the appropriate resource, and then confirming that the message has been received, that ownership of the incident has been taken, and that remediation activities are underway.

Defining and enforcing a company-wide security policy is key to a unified cybercrime defense. A strong and proactive Cyber Security Management solution is critical to the business’ security readiness.

Solutions³ provides our clients a Current State assessment of their security risks and vulnerabilities, a detailed Desired State definition, and a Remediation Plan to assist them in achieving Desired State. We work with our clients to provide ongoing hardening of their infrastructure, as well as proactive monitoring of their security infrastructure.

Solutions³ staffs each of our projects with expert Project Managers, Subject Matter Experts (SMEs), trainers, and course developers to fully execute on defined deliverables.

Our Project Managers have decades of experience in management and Information Technology, creating an environment in which their projects will thrive with efficiency and excellence. Project Management is a vital piece of our full-lifecycle solutions, ensuring that your team is fully enabled to take on the operations and maintenance of any solution we offer.

Business priorities drive the requirements for the IT operations team. IT has an essential role in supporting the business requirements of managing liability and risk, maximizing revenue, and minimizing expense.

Solutions³ provides best-of-breed solutions for managing your networks, systems, applications, and databases from a performance, availability, and event management perspective. By utilizing event correlation techniques, message consolidation can lead to the root cause of a business’ impacting incident, providing improved effectiveness of the IT operations staff.

As practitioners, Solutions³ instructors bring real-world experience into the classroom. Our custom training equips people with the knowledge and experience to effectively manage the solutions we provide.

Knowledgeable staff is essential to the success of any IT-related project. At Solutions³, we believe that proactive training, in its many forms, should be a part of every project we engage in. Our broad training offering includes: Technical & Application Training, ITSM Process & Best Practices Training, Presentation & Communication Training, and Leadership Training.