The Full ITSM Spectrum: People, Process, Technology And Partners

An award-winning consulting and training organization, Solutions3 is a recognized leader in IT Service Management (ITSM), providing full life cycle solutions built upon ITIL®-based project and process methodology.

Founded by Tricia and Mike Battistella in 2003, and providing market-leading software solutions, certified ITIL® training for both the federal and commercial markets, and innovative thought leadership, Solutions3 has a rich history in delivering solutions through Execution Excellence.

A unique four-dimensional approach – encompassing People, Process, Technology and Partners – ensures that all aspects of the solution function together effectively:

  • Solutions3 equips people with the knowledge and hands-on experience to effectively manage their IT solution through custom training and instruction.
  • Businesses are enabled to increase service levels, decrease costs and improve security through the use of ITIL®-based processes.
  • Technology solutions provide the IT management capabilities needed to create a complete solution through the implementation of best-of-breed software.
  • A strong partner ecosystem allows Solutions3 to provide additional value to clients to address a broad range of IT needs.

Over the years, Solutions3 has grown dramatically, successfully implementing ITSM solutions for companies of all sizes and vertical markets, including public sector agencies and global IT operations.

Federal/commercial Services:

We have the Experience and Resources to Deliver

Our experience developing highly sophisticated
Federal/Commercial sector IT solutions runs deep.
Learn more »


If you are looking for an expert in ITSM, would you hire the instructor or the student?

There is no better solution provider than Solutions3 when the subject matter is IT Systems Management. Period!
Learn more »

Application/Process Training Offerings:

The Gold Standard for ITSM Software and ITIL® Training

Our training offerings include both formal and informal instruction, course development and custom delivery options. Learn more »

in our clients' words

“…The Solutions3 team has all demonstrated professionalism and the skills that were needed to get this project going… [the Solutions3 resource] is top notch, knows the products, works incredibly hard, is always on top of what is needed, manages every aspect well, plans ahead and keeps me informed. We work great together and I would take him on any project any day of the week. His knowledge, integrity, professionalism and dedication have been and continue to be a great asset to Multiplan. Solutions3 definitely has the right resource for the project.”

IT Operations Manager
MultiPlan, Inc.